Frequently asked questions
Everything the team gets asked, answered as published.
Rates, capacity, corkage, prenups, oculars, sound, pets and payment terms, exactly as The Emerald publishes them. Anything else: [email protected] or 0998 586 7839.
How many guests can The Emerald accommodate?
What are the venue rates?
Do you offer wedding packages with catering?
Is there parking?
Can we have our prenup shoot at The Emerald?
Can we visit for an ocular?
Do you offer overnight stays or prep rooms?
Are fireworks, loud music and pets allowed?
What are the payment terms?
How far is The Emerald from Manila and the churches?
Any health and safety guidelines?
Face masks are encouraged but optional. Policies may be updated by IATF and LGU.
How do we reach you?
Email [email protected] (recommended for important matters so details are tracked), mobile 0998 586 7839, landline (02) 8-687-3875, or Messenger.
Terms and conditions
A summary of the venue’s published contract terms, section by section. The signed contract prevails.
Contract price
Discussed and finalized with the client upon signing of the contract.
Payment terms
Reservation fee: non-refundable and non-transferable, paid to confirm the booking. 50% down payment: required sixty (60) days and no later than ninety (90) days after the reservation fee has been settled. Full payment: required sixty (60) days before the event for suppliers to be allowed to ingress. Security deposit: ₱20,000 on or before the event date, held against damages and additional charges and refundable within ten (10) days after the event less any unpaid charges. Charges beyond the deposit are settled within five (5) days of written notice. Form of payment: cash or personal/corporate cheque (addressed to Milagros Investment Corporation). Failure to comply with the payment terms results in automatic cancellation and forfeiture of amounts paid, at the Owner’s option.
Service providers and equipment
Caterers: the client contracts only with an accredited caterer and informs the Owner of the chosen caterer before the event date; a non-accredited caterer carries an outside catering fee of ₱20,000. Other suppliers (organizers, entertainers, florists, decorators) may be contracted freely, with written notice to the Owner before formal arrangements; the Owner may object with reason. Suppliers may conduct oculars subject to availability and must comply with the contract, the Owner’s rules and all applicable laws. A list of all service providers, personnel and equipment is due two (2) weeks before the function date; equipment is subject to security inspection. Packages: a Venue Rental contract may be amended to a Venue Package subject to supplier availability; changing from Venue Package to Venue Rental less than 6 months before the event carries a ₱10,000 penalty.
Use of venue and facilities
The client is responsible for the use of the venue by guests, suppliers and representatives and indemnifies the Owner for any loss or damage. Special set-ups, dry runs and rehearsals are subject to a separate rental arrangement. Photographs: the client agrees that the venue may use photos and videos from the event for its website and printed material. Preparation time: access limited to workers and contracted suppliers; oculars allowed until two (2) hours before contract time unless scheduled by the Owner. Event proper: access restricted to guests and required suppliers; the Owner may change the venue if the guest count changes. The Master Suite and Deluxe Room are for the exclusive use of the client; the Owner is not responsible for items brought into the rooms. Parking: up to ninety (90) vehicles, first come first served; the Owner is not responsible for lost vehicles or items. Electricity: no electrical equipment installed without prior written consent; 30 amperes provided, 40 amperes available at ₱5,000 per 20 amperes. Air-conditioning is turned on one (1) hour before the event; ask venue personnel for temperature changes. Hours: exceeding the agreed contract time is charged ₱10,000 per hour; suppliers’ extension charges are settled directly with them. Decorations and signage: nothing posted, hung or nailed on walls, posts, columns, doors or ceiling without written consent, removed at the end of the event. Cleanliness: the client keeps the venue clean and arranges garbage disposal. Smoking: not allowed inside the venue, restrooms, rooms and caterer’s area; a designated smoking area is provided. Cooking: open-flame (LPG/butane) cooking is not allowed inside the hall. Dress code: guests follow the attire on the official invitation, otherwise decent and proper attire; the Owner may deny entry. Fireworks: aerial fireworks are prohibited in the subdivision; sparklers, no-smoke fountains and smoke machines only. Sound levels: amplified sound, live bands and choirs are allowed at a volume confined within the venue, in compliance with Antipolo City Ordinance No. 2011-467.
Cancellation / postponement
Written notice no later than sixty (60) days before the function date. Cancellation penalties: more than 6 months before the event, the reservation fee; less than 6 months, the reservation fee and 50% down payment; less than 60 days, 100% of the rental fee and charges. Postponement penalties: more than three months before, the reservation fee; less than three months, the reservation fee and 50% down payment. Postponement is allowed once; the rate and charges of the new date apply.
Security
All items brought in are subject to security inspection. Firearms, explosive or flammable materials, dangerous weapons and prohibited drugs are strictly prohibited. The Owner may deny entry to any person or item deemed a threat, or when entry would exceed the maximum safe capacity. Additional security measures (guest passes, security personnel) may be implemented at the client’s cost.
Prohibited activities
Illegal activities, including the use, possession, buying or selling of narcotics; hazing and similar violent activities; public nudity, lewd entertainment and lascivious activities are strictly prohibited.
Force majeure
The Owner is not liable for failure or delay caused by force majeure (fire, earthquake, floods, typhoons, riots, war, strikes, government orders, utility interruptions and other causes beyond its reasonable control). The client is not entitled to damages or a refund; the event may be rescheduled on terms agreed with the Owner, subject to availability.
Limitation of liability
Except for the Owner’s gross negligence, the client holds the Owner free from liabilities, damages and claims arising from the use of the venue. The Owner’s liability is never more than the agreed rental fee. Claims must be made in writing within thirty (30) days of the function date.
Attorney’s fees
If the Owner must resort to a collection agency or attorney, the client pays attorney’s fees of up to 25% of all amounts due plus costs of collection and litigation.
Permits
The client secures all permits, authorizations, clearances and licences required for the event; the Owner may demand to see them before the event.
Default
On breach, the Owner may terminate the contract, suspend the event and eject the client and guests, forfeit the down payment, balance and security deposit, and exercise other remedies. The Owner retains full control and authority over The Emerald Events Place at all times.
Miscellaneous
Amendments only with the Owner’s written conformity; no assignment without consent. Notices in writing to the Owner (General Manager, The Emerald Events Place, Milagros Investment Corporation, Cabrera Drive, San Roque, Antipolo City). Philippine law governs; the courts of Antipolo City have exclusive jurisdiction. Invalid provisions do not affect the rest.